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Customer Experience
At Ask2Travel, we understand that managing unused or partially used airline tickets can be a hassle. That’s why we offer an efficient Ticket Management Solution. With our Ticket Management Solution, you can rest assured that your travel needs are in safe hands. Let us take care of your ticketing needs, so you can focus on your business. Contact us today to learn more about how we can help you streamline your travel management.We take our commitment to customer satisfaction seriously. We believe that effective complaint and claims management is essential to ensuring our customers receive the high-quality service they deserve.That’s why we operate a robust 5-step Service Complaints & Claims Management System, which includes claims for loss or damage to customer property. Here’s how it works:
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Process and record complaints
We ensure that every complaint is properly documented and recorded in our system.
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Investigate and analyze
We investigate and analyze every complaint immediately upon receipt, to identify errors and root causes.
03
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Acknowledge complaint
We acknowledge the complaint within a set timeframe to let our customers know that their concerns are being heard.
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Resolve the problem
We strive to resolve the problem within eight (8) working days and provide a written copy of the resolution to the Contracting Officer’s Representative.
Follow-up
05
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We follow up with the customer to ensure their satisfaction and to capture any constructive ideas for improving our offerings, adapting marketing practices, upgrading or modifying services.
This 5-step process helps us to not only address customer concerns but also to continuously improve our services. At Ask2Travel, we are committed to providing the highest level of customer service, and our Service Complaints & Claims Management System is just one way we deliver on that promise. Contact us today to learn more about how we can help you achieve your travel goals.
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