About Us
Ask2Travel group of companies is based in Greece and operating worldwide. Ask2Travel operates a dedicated Corporate Travel division specialized in providing high-value, customized travel solutions to organizations, corporate clients and shipping companies Our activities are focused on sectors of Business Travel, Online Travel Agency, B2B Consolidation, Yachts Chartering and Top Notch Travelers Services. Take a fresh look at your Business Travel.
ISO
Environmental, Social, and Governance Sustainability
Ask2travel aims to promote and sustain local communities as well as its tangible and intangible heritage. Thus, Ask2Travel organizes walking, cultural and food & wine tours all around Greece. Ask2travel’s highly qualified personnel focus on organizing self-guided programs, small group tours, family holidays and tailor-made experiences. Their unique programs feature local gastronomy tours, wine tasting, excellent accommodation, natural parks and destinations of great beauty and cultural significance.
Ticket Management Solutions
Ask2Travel adheres to the following policy for unused or partially used airline or other tickets:
- Refundable tickets. Fully or partially refunded tickets are reimbursed directly to the customer.
- Open tickets. Tickets remain open for use with future travel and are maintained in Let’s Tour records so that the customer may use them for a travel with the same carrier or by paying the penalty or fare difference if applicable.
- Non-refundable tickets. The customer is advised before tickets are issued.
Service Complaints & Claims Management System
Ask2Travel is committed to a “customer satisfaction guaranteed” policy and operates a 5-step complaint management system, including, but not limited to, claims for loss or damage to customer property.
- Process and records complaints.
- Investigate and analyze the complaint immediately upon receipt
- Acknowledge complaint within three (5) business days
- Resolve the problem within eight (8) working days and provide a written copy of the resolution to the Contracting Officer's Representative
- Follow-up with customer This 5-step process helps identify errors and root causes, as well as capture constructive ideas for improving offerings, adapting marketing practices, upgrading services or modifying services.
Career
Embarking on a progressive career as a member of Ask2Travel offers endless possibilities. Beginning by gaining education or training in travel and tourism, then building expertise in various destinations and travel trends. Focus on client relationship management, providing exceptional service and personalized itineraries. Pursue professional certifications to validate your expertise. Advancement opportunities including team leadership and specialized roles. Embrace the ever-evolving Ask2Travel journey and enjoy a fulfilling career.
